The project aims to reduce barriers between public hospitals and young female patients facing breast-related issues, increase diagnosis efficiency and reduce patients anxiety through digital services.
School project with client | 2-Month
UX Designer | Researcher | Visual Designer
UX Design | Research
That often result in late diagnosis, and Chinese women usually miss the best time for treatment of breast cancer. What can be done to get women to visit hospitals earlier for a diagnosis?
I sent out surveys and conducted in-depth interviews to figure out what was causing the low willingness. We carried out ideation through group work, developed and tested them, and the hospital approved the outcomes in enhancing the experience of visiting the hospital.
My preliminary research research aimed to gain a broader understanding of why late diagnosis occurs.According to the findings, there are two main reasons: socially and personally. We choose to concentrate mostly on the personal aspects, like embarrassment and unwelcoming service.
We gather 80 intercepts from 20 to 50-year-olds about their respective knowledge, experiences, and concerns. And depending on the outcome, we created interview questions and recruited interviewees to better comprehend their requirements and complaints.
We discovered that the hospital's issues center on the environment's services (e.g., the procedure is very messy, women would feel ashamed, etc.) and the doctor-patient interaction, while the patient's understanding of the condition is also crucial.
We conducted field research in two typical public hospitals for breast cancer diagnosis and treatment to determine what steps patients would take.
The service problems that come up in different situations were discussed with various people, including staff, volunteers, and doctors. In addition, we interviewed doctors to find out how they communicate with patients.
We learned from the doctor's interview that tedious paperwork labor might impair efficiency. Doctors still lack the time and resources to even provide patients with some basic information, which would help them feel less worried and more accepting of the results.
It entails scheduling an appointment, registering, waiting, seeing the physician, undergoing tests, and seeing the physician again. There are five primary issues with the entire servicing procedure:
1.Confusing route. For patients, the guiding information, which includes digital displays, signs, volunteers, and various additional instructions, is excessively scattered, leading to confusion.
2.Waiting experience is uninteresting and basic. It can occasionally make people anxious due to the hospital setting.Low patient-doctor communication satisfaction.
3.The doctor's visit was short, and he or she appeared exhausted from doing so much repetitious labor.unreasonable staff location settings. Each guiding point has a large staff presence, which offsets the difficulty that the intricacy of the information might create.
4.Inconsistent Service.When this period is over, they must rebook and repeat the process.
On the basis of that, we first determined the design objectives: to effectively communicate, to lighten the mood, and to increase knowledge.
We all worked together to develop concepts, simulate scenarios, and sketch. One of our essential decision is to incorporate certain material into an online guideline can let patients interact constantly and help them clear up some of their treatment-related doubts.
